Madrid-Barajas Adolfo Suarez
Frequently Asked Questions
FAQs - Madrid Barajas Adolfo Suarez MAD
How Busy is Madrid Airport?
As of 2022, Madrid Airport is expected to handle about 151,000 passengers every day. In 2019, the year before the pandemic, 61.8 million passengers travelled through Madrid–Barajas, making it the Spain’s busiest airport as well as Europe's sixth-busiest.
In 2021 Madrid saw at least 41 million passengers through its gates and it is projected that by the end of 2022 the numbers will be close to 55 million passengers traveling through our hub.
What is Madrid Airport VIP Fast Track?
Madrid MAD Airport VIP Fast-Track access allows you skip customs, immigration and baggage claim lines, and includes the use of a VIP lounge with food and drinks, and a private exit / arrival curbside for you to board your ground transportation - which is not included but you can purchase in our website.
What if my flight is cancelled or delayed?
If your flight is cancelled, delayed or if you change dates at the last minute, we will do everything in our power to reschedule your Madrid Airport VIP service.
Because this service is personalized and is not available as a last-minute reservation, we cannot guarantee that we will be able to provide the service should your arrival or departure be significantly delayed.
Does the service include transportation to my hotel in Madrid?
No, you are purchasing Madrid Airport VIP service only . Although on the checkout process you will be able to add private transportation to your Madrid hotel at discounted rates.
Are your prices quoted in U.S. Dollars or Euro?
All our prices at Madrid Airport VIP are quoted in euro (€). Please consult your financial institution for current exchange rates.
Are the prices for a membership or for groups?
Prices for packages stated on the website are per person, 6 years old older. There are discounted rates for the second passenger on , once you are booking you will get the exact rate according to the group size. Accompanied kids 0-5 are free.
Is Madrid Airport VIP Fast Track worth it?
Madrid VIP service is very useful when you land or depart at Madrid Adolfo Suarez International (MAD Barajas). On average it takes 1.5 hours to clear arrival and departure process, from the curbside to the gate. Our service expedites all processes and ensures you have a seamless experience while traveling to, from or through Madrid - Barajas International Airport.
When you’re travelling on holidays (Christmas, New year’s, Thanksgiving, spring break or other), make sure you book your Madrid VIP arrival ahead of time, as service tends to sell out quickly.
We look forward to seeing you at Madrid - Barajas VIP Fast Track.
Service Terms & Conditions
Cancellations must be received 14 days prior to the travelling date in order to request a reimbursement, or else it will be considered a no-show.
No Shows are non-refundable. A no show is considered when either:
The airport representative is standing at the aircraft gate and doesn’t make contact.
You have a flight cancellation or significant delay and don’t notify it to us in writing.
If for any reason our team is unable to provide you with the service, you will be issued a full refund immediately.
Travel date modifications will condition the service subject to availability. This includes flight cancellations or significant delays.
Significant changes in your flight schedule (flight delays or flights arriving early) will condition the service subject to availability.
The lounge may refuse service if you show up with a party larger than described in your reservation.
Airport arrival and departure lounges are monitored by CCTV 24/7. Misconducts will be prosecuted to the full extent of the law. We urge you to act accordingly.
Please refer to our package description page for details on inclusions, exclusions and prices for packages in the different airports.
********
Passenger illness or family death:
A credit voucher for 100% of the balance paid, valid for up to a year and redeemable for any airport in our serviced areas will be issued without the need of additional proof.
Refunds outside of the 14-day cancellation window could be made as an exception – minus a 10% cancellation fee - if the passenger provides a copy of a valid ID PLUS one of the following:
1) Scanned hospital records showing the name and date of birth of the passenger(s), showing diagnosis that justifies the cancellation of the service.
2) Proof of cancellation of the airline ticket showing the same flights and dates on the reservation clearly showing the localizer for the airline.
3) Scanned stamped and signed medical note showing the diagnosis for the passenger.
4) Certificate of death of a family member whose last name(s) match at least one of the ID of the cancelling passenger.
The documents should be scanned and emailed by responding to the confirmation email and adding the words CANCELLATION on the subject line.